QUESTIONS REGARDING ORDERS

 

Will there be a shipping confirmation once the order is placed? 

We will inform you about 1-3 days after your order by e-mail with a tracking number.

How long does the shipping take?

We ship our products with DHL or Deutsche Post from Dresden. Depending on where you live, shipping within Germany usually takes 1-3 days. Within Europe 2-4 days.

How can I contact you?

You can reach us by email to info@ulsto.de or you can use the contact form in the menu under "Contact".

Which payment methods can I use to pay?

You can pay with credit card, Paypal, Apple Pay, prepayment and via Klarna also on account ( credit standing is checked by Klarna). You can also find more information about payment methods in the footer of the website.

Can I cancel the purchase?

Yes! we have a Happiness Guarantee: have a look at the product for up to 14 days. You are not satisfied? Then send it back, for whatever reason. 


QUESTIONS REGARDING PRODUCTS

 

How durable is the cork material?

Due to its textile carrier material, the cork fabric is very flexible and durable. You can find out more in our material information.

How is the cork fabric behaving with water?

The cork fabric is water and dirt repellant. Same as the cork in a wine bottles.

Are the products sustainable & fair?

Yes, they are mostly made in Germany and made of recycled or regrowing materials. You can find out more about our philosophy here.

Are the products vegan?

Yes, we only use materials without harming animals. You can find out more about our materials here.